Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

You may provide information to us when you contact us through forms, email, or chat, request a demo, quote, or support, sign up for an account or subscribe to our Services, share product data, store data, FAQs, documents, policies, or other content for chatbot setup and training, or communicate with us regarding billing, support, or service customization.

This information may include your name, email address, phone number, company or store name, billing details, account credentials, business information, customer support communications, and any other information you choose to provide.

1.2 Information Collected Automatically

When you use our website or Services, we may automatically collect certain technical and usage information, such as IP address, browser type and version, device type, operating system, referral source, pages viewed, time spent on pages, date and time of visits, clickstream and usage activity, chatbot interaction data, log data, and diagnostic information.

1.3 Information from Integrations and Third Parties

If you connect third-party platforms, apps, APIs, or services to goodChatBot, we may collect and process information made available through those integrations, such as product data, collection data, store content, FAQs and policies, customer communication data, order-related information, platform metadata, and app-related content or settings.

We only use such information as needed to provide and improve the Services.

2. How We Use Information

We may use your information to provide, operate, and maintain the Services; set up, configure, train, and customize your chatbot; improve chatbot accuracy, workflows, and customer experience; respond to inquiries, requests, and support needs; process transactions and manage billing; monitor service usage, performance, and security; troubleshoot issues and fix errors; improve our website, features, and service offerings; send service-related communications; send marketing communications where permitted by law; comply with legal obligations; and protect our rights, systems, users, and business.

3. AI and Chat Data

goodChatBot may process chatbot conversations, prompts, responses, support content, store content, and interaction logs in order to deliver chatbot responses, improve chatbot quality and relevance, monitor system performance, identify errors, abuse, or misuse, and support analytics, reporting, and troubleshooting.

Because AI systems may require data processing to function effectively, you should avoid providing sensitive or regulated personal information through the Services unless you have appropriate legal permission and safeguards in place.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage, scripts, and similar technologies to operate and secure the website, remember preferences, analyze traffic and usage, improve performance, and support marketing and advertising.

Please review our Cookie Policy for more information.

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors and service providers who help us operate our business and Services, such as hosting providers, analytics providers, payment processors, customer support tools, communication platforms, security and monitoring providers, and integration partners. These providers are permitted to use the information only as necessary to perform services for us.

5.2 Third-Party Integrations

If you choose to connect third-party apps, platforms, or services, information may be shared as necessary to enable those integrations and related functionality.

5.3 Legal and Compliance Reasons

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to comply with legal obligations, enforce our terms and agreements, protect our rights or property, prevent fraud, abuse, or security threats, or protect the safety of users or the public.

5.4 Business Transfers

If goodChatBot is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal, tax, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

We may delete or anonymize information when it is no longer needed.

7. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system or method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to or restrict certain processing, withdraw consent where processing is based on consent, request a copy of your data where applicable, and opt out of marketing communications.

To exercise these rights, please contact us using the contact details below.

9. Third-Party Links and Services

Our website or Services may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices, security, or content of those third parties. Your use of third-party services is subject to their own policies and terms.

10. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law. If we become aware that we have collected such information unlawfully, we will take reasonable steps to delete it.

11. International Data Processing

Your information may be processed and stored in countries other than your own, where data protection laws may differ. By using the Services, you understand and agree that your information may be transferred to and processed in such locations, subject to applicable legal safeguards where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date.

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us at info@automatikly.com.